1. Introduction
At St. Hannah, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website, shop with us, or interact with our services.
By using our website, you agree to the practices outlined in this policy.
2. Data Collected
Data Storage Location
We are a U.S.-based company, and our web servers are hosted by Hostinger. Hostinger follows industry-standard security measures to ensure that your data is stored securely and remains compliant with relevant regulations.
Registration Data
If you register on our website, we store your chosen username, email address, and any additional personal information you add to your profile. You can view, edit, or delete your personal data at any time (except for your username). Website administrators can also access and update this information as needed.
Purchase Data
To process and fulfill your orders, we collect and store:
Your name, email address, and shipping/billing address
Payment details (processed securely via third-party payment processors)
Order history for customer service and warranty purposes
This information is essential for completing transactions and providing customer support.
Support Data
If you request assistance through our customer support, your details (such as name, email, and support request) are securely stored in our helpdesk system. This ensures we can assist you efficiently.
Comments
When you leave comments on our website, we collect the data you provide in the comments form, along with your IP address and browser user agent. This helps us prevent spam and fraudulent activity.
Contact Form
Information submitted through our contact form is sent to our company email, hosted by Zoho. Zoho adheres to industry-standard security measures, ensuring your data is protected. These submissions are only used for customer service and are never shared for marketing purposes.
Google Analytics
We use Google Analytics for anonymous tracking of site usage. No personalized data is stored. If you wish to opt out of Google Analytics tracking, please use this link.
4. Cookies
This site uses cookies to enhance user experience. Cookies help retain preferences, store shopping cart information, and provide anonymized tracking data.
You can disable cookies in your browser settings. Below are the types of cookies we use:
Necessary Cookies (All Users)
cfduid: Used by Cloudflare for security settings. Cloudflare Privacy Policy
PHPSESSID: Identifies your session on our site.
Necessary Cookies (Logged-in Customers)
wp-auth: Authenticates logged-in users.
wordpress_logged_in_{hash}: Verifies logged-in users.
wordpress_test_cookie: Ensures cookies function properly.
wp-settings-[UID]: Customizes user interface settings.
wp-settings-{time}-[UID]: Stores individual user preferences.
5. Who Has Access to Your Data
If you do not have an account, we do not retain any personal information about you.
If you are a registered client, your data can be accessed by:
Our system administrators for website maintenance and security.
Our support team for assistance with your account and orders.
6. Cases for Using Personal Data
We use your personal information in the following cases:
Verification/identification of users during website use.
Providing customer support and technical assistance.
Sending updates about news, changes, or service improvements.
Preventing fraudulent transactions and ensuring account security.
Customizing the website for a better user experience.
Ensuring smooth performance and administrative functions.
7. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.