Shipping

We ship to all 50 states, Washington DC, Puerto Rico and US territories, and military (APO/FPO/DPO) addresses. Orders leave us within 1–3 business days.

• Standard (lower 48 states): $7.95, free on orders of $100 or more. Arrives in 4–7 business days.
• Express (lower 48 states): $14.95. Arrives in 2–3 business days.
• Alaska & Hawaii: $14.95, free on orders of $150 or more. Arrives in 6–10 business days.
• Puerto Rico and US territories: $19.95. Arrives in 7–14 business days.
• Military addresses (APO/FPO/DPO): $9.95. Arrives in 10–21 business days.
• Gift cards are emailed, so they never have a shipping charge.

You’ll see your options and expected delivery dates at checkout. As soon as your parcel ships we email you the tracking number, and you can follow it any time from “Track your order”.

Returns & exchanges

Wrong size, or not quite right? Unworn items with their original tags can be returned or exchanged within 30 days of delivery.

• Start a return online: open your order from My orders (or “Track your order” if you checked out as a guest) and choose “Return or exchange”.
• Choose an exchange for another size, a refund to your card, or store credit sent as a gift card.
• We reply within one business day with instructions for sending the items back.
• Refunds go back to your original payment method within 5–10 business days of your return arriving.
• Swimwear, underwear and tights can only be returned unworn, with hygiene liners in place.
• Gift cards can’t be returned.

Damaged or incorrect items

If something arrives damaged or isn’t what you ordered, let us know within 7 days of delivery with a photo. We’ll replace it or refund you, and we cover the return postage.

Changing or cancelling an order

We start preparing orders straight away. If you need to change or cancel, contact us within 1 hour of ordering. After that, the order may already be on its way, but you can still return it once it arrives.